Register for Private Banking 24/7

Member services

Private Banking 24/7

Getting started with our 24/7 telephone banking service couldn’t be simpler. The chart below gives you step-by-step instructions.

Already a customer?

If you are already registered with RBS Direct Banking, simply use your existing security details

You can start using the service immediately.


Press 1 for automated services
You will be asked to enter your customer number and random digits from your security number.
You can choose from:
  • Balance enquiry
  • Mini statements
  • Bill payments
  • Transferring funds
  • Requesting a statement
  • Requesting a cheque/credit book
  • Item search
  • Checking your personal account codes
Press 2 to speak to a Private Banking Adviser
You will need your security details ready to give to an Adviser.
You can choose from:
  • Making an appointment with your relationship manager
  • Making an appointment with a specialist outside business hours (such as a Mortgage Adviser)
  • Arranging a CHAPS payment
  • Transferring funds abroad
  • Setting up a savings account
  • Ordering foreign currency
  • Setting up a standing order

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