Personal Finances
Customer Service Review
With a Customer Service Review we offer you the
opportunity to take a closer look at your financial situation with the help of a Customer
Adviser. What’s more, it doesn’t cost you a penny.
Benefits
- Every week 7,500 customers receive straightforward
professional advice on how to make the most of their money from our Customer Advisers, via
a Customer Service Review
- Our Customer Advisers will help ensure that you are:
- making the most of your savings
- getting the best rate on your mortgage and other financial
products and services
- up to date with the latest credit and loan options
- Furthermore our customer advisors can arrange for you to
receive free in-depth advice on Royal Bank tax and specialist financial arrangements
- Recent independent research
indicates that among customers who have taken advantage of this free service 96% felt that
the advice they received from their Customer Adviser was both relevant and useful*
- Our Customer Advisers will ensure that you are taking
advantage of all the ways you can manage your finances (including telephone and Internet
banking services).
Arranging a
Customer Service Review is simple. Either call into or telephone your branch and
arrange a suitable time to talk to one of our Customer Advisers. We promise that it will
be time well spent and will help you ensure that you are making the most of your money.
* Source: 311 telephone interviews with Royal Bank of
Scotland customers who received a Customer Service Review in the past 6 months. Source:
bdrc, June 2001.
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