Why should you take our word for it?

We believe that one of the best ways for you to get more from The Royal Bank of Scotland is to consider having a Customer Service Review. By developing a better understanding of your financial needs, we are confident that we can provide you with a more tailored service. But don’t just take our word for it.

Recent independent research indicates that among customers who have taken advantage of this free service;

• 96% felt that the advice they received from their Customer Adviser was both relevant and useful
• 96% declared themselves satisfied with the service provided by a Customer Service Review
• 94% described their Customer Service Review as "very useful"
• 83% said they were likely to recommend a Customer Service Review to their friends and family

Source: 311 telephone interviews with Royal Bank of Scotland customers who received a Customer Service Review in the past 6 months. Source: bdrc, June 2001.