The Royal Bank of Scotland Retail Banking

The Royal Bank of Scotland offers a full range of banking and related financial services to around three and a half million personal and small business customers. The Bank has won many independent accolades for the level of customer service it provides, including "best buy" awards from Which?

It operates:

• a 650 branch-strong network throughout Great Britain
• a 24 hour telephone banking service
• a fully fledged Internet banking service, the first on the High Street
• tailored accounts to suit everyone from the financially excluded to the affluent
• a net work of 1700 ATMs, many in convenience locations like railway stations, airports and shopping centres
• an award winning business current account and network of dedicated business relationship managers.

The Bank’s commitment to innovation means that this year it became one of the first High Street banks to remove the "repayable on demand" clause from business overdrafts and will become the first High Street bank to launch a real current account mortgage in the Summer. It was the first bank to develop a basic bank account for the financially excluded, the Key Account, and also offers a basic business bank account.